The Catering Manager at Chick-fil-A Greengate Centre is a professional and leader in the restaurant dedicated to leading effective day-to-day catering operations and ensuring a positive guest experience in relation to hospitality, food quality, order accuracy and timing. 

Key Responsibilities

             * Lead Catering Guest Services & Hospitality:

Provide a positive guest experience consistent with Chick-fil-A brand, culture and standard of excellence

Provide Second Mile Service to all catering guests (ex: cards for special occasions)

Maintain and continue to grow existing relationships with catering guests

Assist guests with placing orders

Serve accurate and complete orders to guests

Deliver food to catering guests

Assist guests with setting up and serving food, as needed

Make confirmation phone calls for upcoming orders

Assist with following up with catering guests for feedback

* Lead Day- to- Day Catering Operations:

Write up and ring in catering orders

Write up, ring in and build teacher lunches and packaged meal orders

Enter orders into deferred system

Process payments and handle cash

Prepare orders and bags for the upcoming day and days(s)

Gather necessary items and assist delivery drivers to depart on time

Assist with maintaining catering book and time slots (ex: Saturdays and holidays)

Assist with catering data entry and record keeping

Create a culture of continuous improvement and communicate operational improvements to Catering Director

Assist with keeping catering area clean

Assist with keeping catering equipment clean and in working order

Enter orders into AirTable and print for daily use

Sign out and check in TMS units

Lead opening catering procedures and end of day catering procedures

Lead other catering team members to assist with daily catering operations

* Lead Day-to-Day Catering Food Production

Execute catering orders according to the daily schedule

Work closely with and maintain an open line of communication with kitchen team members to effectively execute catering operations

Assist kitchen with preparing orders (ex: wrapping sandwiches, counting trays, etc)

Assist with monitoring food quality, food safety and presentation to maintain Chick-fil-A’s reputation for excellence

Compliance with health and safety regulations aligned with Chick-fil-A’s policies and brand standards

* Training and Building Sales

Assist with training Catering Support Team Members and Delivery Drivers

Assist with training team members on basic catering procedures

Assist with distribution of marketing materials to potential catering guests to continue building awareness of Chick-fil-A Catering

Discuss creative ways to grow catering sales inside and outside the restaurant with Catering Director

General Requirements

Minimum of two (2) years catering experience required

Must be available to work a minimum of 40 hours a week

MUST have open availability and be able to work a flexible schedule (any day of the week (except Sundays) and any time of the day (morning, afternoon and evening)

MUST be available to work summer holidays and days leading up to and around major holidays (Easter, Halloween, Thanksgiving, Black Friday, Christmas Eve, New Years Eve, New Years Day)

Must have a valid drivers license, good driving record and personal vehicle that can be used for deliveries and business travel

Must be ServSafe certified

Must be proficient in Microsoft Word & Excel; other programs beneficial

Reports to Catering Director

Skills & Qualifications

Demonstrates integrity

Strong ability to multi-task and delegate responsibility when appropriate

Capable of working in a fast-paced, time sensitive environment

Must be able to work with a sense of urgency

Excellent time management skills

Extremely detail orientated

Strong problem-solving skills

Self-motivated; ability to work unsupervised or with little supervision

Capable and passionate about building relationships with guests

Strong communication skills

Resilient – able to handle set backs

Friendly, personable and polite

Positive attitude

Professional appearance

Able to work well with others

Benefits

One (1) paid birthday day in the month of your birth

Earned paid time off

Benefit options available after 90 days of employment

Uniforms purchased

Paid employee meals